Understand your scores and feedback
Who this is for: Sales reps reviewing their own sessions. Managers use the same detail view for coaching — see Review conversations.
Open a session report
After a call, click View analysis on the call-ended screen, or ask your manager for the session link. Managers open sessions from Conversation Review.
Top of the report
| Element | What it means |
|---|---|
| Completed / In progress | Whether the call finished |
| Score (e.g. 3.7 / 5) | Overall weighted score from your company rubric |
| +X vs. last session | Change compared to your previous evaluated call |
| Session report | Short AI summary of what went well and what to improve |
| Trainee / Session / Messages | Who practiced, when, duration, message counts |
Pending analysis — The call ended but scoring isn’t ready yet. Click Analyse now if you see that button.
How the call scored
The How the call scored section lists rubric categories (for example Intro, Main, End). Each shows:
- Strength — What you did well
- Gap — What to improve
- Note — Extra context
Overall shows Overall X / 5 with the number of rubrics and weighting.
What to do next
Coaching recommendations grouped as:
- Keep doing — Continue these behaviours
- Start doing — Try these on the next call
- Stop doing — Patterns to avoid
Tags like Strengths, Opportunities, and Risks summarise themes.
Curated resources
Optional list of training resources suggested for your gaps (when enabled for your company).
Full transcript
- Messages labelled Rep and AI buyer
- Inline coaching notes: Missed, Could be better, Avoid, plus Try: suggestions
Use the transcript to rehearse better responses before your next practice call.
If something goes wrong
- Analysis failed — Click Analyse now or Re-run analysis.
- Analysis was generated but couldn’t be displayed — Re-run analysis to refresh the stored result.
See Troubleshooting.