Troubleshooting

Who this is for: Everyone.

Sign-in and access

Problem	What to try
Magic link expired	Request a new link from the sign-in page
No companies listed	Ask an admin to invite you
Wrong account on invite	Sign out, sign in with the invited email
Invitation invalid	Ask admin to resend or copy a new invite link

Problem	What to try
Insufficient credits	Ask manager to add credits; open Settings (managers)
Consent required button disabled	Tick the AI consent checkbox
Please select an avatar	Pick an avatar or enable Use custom details
Microphone not working	Browser permissions; use Chrome/Edge; check system mic settings
Connection lost	Click End Call, return to setup, start again
Couldn't initialize the voice session	Refresh page; check network; try again in a few minutes
Time exhausted	Start a new call; discuss longer limits with admin

Problem	What to try
Not analysed on list	Open session → Analyse now
Analysis failed. Try again.	Click Analyse now or Re-run analysis
Analysing… on call end	Wait, then open View analysis
Report won’t display	Re-run analysis on the conversation page

A rep (Member) cannot open the manager dashboard — the Member role does not include that access. Change their role if they need it.

If you still have questions, contact your administrator with your email, company name, and a screenshot.