Privacy Policy

1. Introduction

Clositic ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales training platform.

This policy applies to all users of our service, regardless of location. If you are located in the European Union (EU), additional rights and protections may apply under the General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Account Information: Name, email address, password
• Profile Information: Company details, job title, contact information
• Payment Information: Billing address, payment method (processed by Stripe)
• Company Information: Company name, business type, product descriptions, sales scripts

2.2 Training and Conversation Data

• Conversation Transcripts: Text transcripts of your practice sales conversations
• Audio Recordings: Temporary audio recordings for speech recognition (not stored)
• Performance Analytics: Scores, evaluations, and feedback generated by our AI
• Session Data: Training session metadata, duration, timestamps
• Custom Questions: Company-specific questions and training scenarios

2.3 Technical Information

• Usage Data: How you interact with our service, features used, session duration
• Device Information: Browser type, operating system, IP address
• Cookies and Tracking: Session cookies, authentication tokens, preferences
• Error Logs: Technical error information for service improvement

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Provide AI-powered sales training simulations
• Generate customer personas and conversation scenarios
• Process speech recognition and conversation analysis
• Deliver performance analytics and feedback
• Manage your account and subscription

3.2 AI Processing

• Send conversation data to OpenAI for generating realistic AI responses
• Process audio through Deepgram for speech recognition
• Analyze conversation patterns to provide insights
• Generate custom training scenarios based on your company data

3.3 Communication and Support

• Send service-related notifications and updates
• Respond to customer support inquiries
• Notify you of pricing or feature changes
• Send marketing communications (with consent)

4. Third-Party Services

We use the following third-party services that may process your data:

5. Data Retention

• Audio Recordings: Not stored - processed in real-time only
• Conversation Transcripts: Retained for 90 days from creation
• Account Data: Retained while your account is active
• Payment Data: Retained as required for accounting and legal purposes
• Analytics Data: May be retained in aggregated, anonymized form

Company administrators can manually delete conversation transcripts at any time through the dashboard. Upon account deletion, all personal data will be removed within 30 days, except as required by law.

6. Data Security

We implement appropriate security measures to protect your data:

• Encryption in transit and at rest
• Secure authentication and session management
• Regular security updates and monitoring
• Access controls and audit logging
• Secure cloud infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights and Choices

7.1 General Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and data
• Export your data
• Opt out of marketing communications

7.2 EU/GDPR Rights

If you are located in the EU, you have additional rights under GDPR:

• Right to be forgotten: Request deletion of your personal data
• Data portability: Receive your data in a machine-readable format
• Restriction of processing: Limit how we process your data
• Object to processing: Object to certain uses of your data
• Lodge a complaint: Contact your local data protection authority

8. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and session management
• Remembering user preferences
• Analytics and service improvement
• Security and fraud prevention

You can control cookies through your browser settings, but disabling cookies may affect service functionality.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your residence, including the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

11. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service. Your continued use of the service after changes become effective constitutes acceptance of the updated policy.

13. Legal Basis for Processing (EU Users)

For EU users, we process your data based on the following legal grounds:

• Contract performance: To provide the services you've subscribed to
• Legitimate interests: To improve our service and ensure security
• Consent: For marketing communications and optional features
• Legal obligation: To comply with applicable laws and regulations

14. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

We will respond to your inquiry within 30 days (or 1 month for EU users under GDPR).