Run an AI training call
Who this is for: Sales reps (Member) and anyone practicing. Managers can practice too.
Before you begin
- Your company needs enough credits (shown in the top bar).
- Allow microphone access in your browser when prompted.
- Headphones are recommended to reduce echo.
Step 1 — Open call setup
From the app menu, open AI Training (or AI Chat in the sidebar). You’ll land on Company Details / call setup.
Step 2 — Choose how to configure the scenario
Option A — Pre-configured avatar (recommended)
- Under Select an avatar, pick a card your manager created.
- Review the pre-filled fields (product, industry, difficulty, etc.).
Option B — Custom details
- Select Use custom details (only if your company enabled this in Settings).
- Fill in all required fields: product description, business type, pricing, industry, speech language, customer roles, and call goal.
Step 3 — Set difficulty and consent
- Adjust Sales call difficulty (1 = easy … 5 = expert).
- Read the AI consent checkbox and tick it. You must consent to continue.
- Click Start simulation. The app creates the AI buyer persona (this may take a moment).
If credits are too low, you’ll see Insufficient credits — ask a manager to add credits in Settings.
Step 4 — Live call
On the Sales Simulation screen:
- Read the AI disclosure banner.
- Click Start Call and speak naturally when the status shows Listening….
- Use Mute if needed.
- Click End Call when finished.
During the call
| Status | Meaning |
|---|---|
| Connecting… | Session is starting |
| Listening… | Speak now |
| Speaking… | AI buyer is talking |
| Connection lost | End the call and start a new session |
Step 5 — After the call
On Call ended you can:
- New call — Return to setup for another practice session.
- View analysis — Open the conversation report when analysis is ready (may show Analysing… first).
Auto-scoring may run automatically if your manager enabled Auto-scoring in Settings.
Tips for a realistic practice
- Be specific in product and pricing fields — the AI uses them for objections and budget talk.
- Match Speech recognition language to the language you’ll speak on the call.
- Same device? Your last custom details may be saved for next time.
If something goes wrong
See Troubleshooting for microphone, connection, and credit issues.