Team performance

Who this is for: Owners and Admins.

Team overview

Performance Overview — how to get there: Home → Performance Overview.

Sections: team members, call count, company average score, evaluation rate.

In the table, click View details → for each rep.

Individual rep performance

Average score, call count, training time, best score, improvement over the last five calls compared to the previous five, Score trend chart, Call history with View links to each conversation.

If something goes wrong

Improvement: Not enough data — the rep needs more evaluated calls. Empty team — invite members from Company settings.