| AI Training | Practice flow: setup → live voice call → analysis |
| Avatar | Pre-configured training scenario (fields, questions, criteria) |
| Workspace | One company account you select after sign-in |
| Member | Sales rep role — practice calls only |
| Admin | Manager role — full app except Owner-only rules |
| Owner | Primary account holder for the company |
| Conversation | One recorded AI training session |
| Evaluated | Session has a score and rubric report |
| Pending / Not analysed | Session saved but not yet scored |
| Rubric | Weighted criteria used in How the call scored |
| Persona | AI buyer behaviour generated from setup fields |
| Credits | Company balance spent on AI sessions |
| Coaching suggestions | Keep / Start / Stop recommendations after analysis |
| Auto-scoring | Automatic analysis when a call ends |