Glossary

TermMeaning
AI TrainingConversation with artificial intelligence. Practice flow: setup → call → analysis
AvatarPre-configured scenario with fields and criteria that do not need to be re-entered each time
WorkspaceCompany pages and settings after you sign in
MemberSales rep role
AdminManager role
OwnerWorkspace owner
ConversationOne AI training session
EvaluatedScored call
Not analysedNot yet analysed
RubricScoring criteria
CreditsThe "currency" spent on various actions
Auto-scoringAutomatic analysis after a call ends